Common questions.
Everything you need to know about working with Kre8ivLabs.
Getting started
Do I need any technical knowledge?+
None at all. The 8-step guided process walks you through everything — from uploading your brand assets to launching your site. You make design choices from curated options; the AI and platform handle all the technical work.
How long does it take to build a website?+
Most Information Sites are completed in 2–3 days. CMS Websites take 3–5 days due to the additional backend setup. This assumes you have your brand assets (logo, colors, fonts) ready. The 8-step process typically takes 2–4 hours of your active time — the rest is AI generation and build automation.
What do I need to provide?+
At minimum: your logo, brand colors (primary, secondary, accent), preferred fonts, industry description, and tone of voice (professional, playful, bold, minimal, or luxury). The more you provide, the more targeted the AI output. If you don’t have brand assets, we can help you define them during the process.
Design & Quality
How is this different from Wix, Squarespace, or other builders?+
Those are template platforms — you pick a template and customize it. Every site starts from the same base. Kre8ivLabs uses a three-layer design system (Mood + Variants + Brand Tokens) that produces unique combinations. The AI generates content matched to your brand voice, not generic placeholder text. The output is production-grade code, not a locked platform.
What are Design Moods?+
A Design Mood is a holistic visual personality that controls typography, spacing, color treatment, borders, shadows, animations, and component aesthetics. We launch with 6 moods: Editorial, Brutalist, Luxury, Playful, Minimal, and Bold SaaS. Each transforms the same content into a completely different visual experience.
Can I customize beyond the mood system?+
Yes. Standard pages use template-based layouts with AI-generated content. Custom pages (premium upsell) give you section-by-section control via chat refinement at ~$0.01 per edit. You can iterate on headlines, copy, layout choices, and section structure until it’s exactly right.
Technical
What technology does the site use?+
Information Sites are self-contained HTML + CSS + JS — deployable anywhere. CMS Websites are built with Next.js 15, Supabase (PostgreSQL), and Tailwind CSS. All sites use responsive design, modern web standards, and are optimized for Core Web Vitals.
Can I edit the code after delivery?+
Absolutely. If you download the codebase, you get the full source code. It’s standard Next.js / HTML — any developer can modify, extend, or integrate it into your existing systems.
Is the CMS easy to use for non-technical clients?+
Yes. The CMS dashboard at /admin is designed for business users. Edit blog posts, update team members, manage testimonials, view form submissions, and upload media — all without touching code. It’s similar to WordPress but purpose-built for your site structure.
Billing & Support
What happens if I cancel my hosting?+
Your site goes offline after a grace period. You can always download your codebase before cancellation and deploy it elsewhere. Your data and content remain accessible for export.
Do you offer refunds?+
We offer a satisfaction guarantee through the preview stage (Step 7). If you’re not happy with the design before launch, we’ll revise until you are. Once a site is deployed or code is downloaded, the project fee is non-refundable.
What support do you provide after launch?+
Kre8iv Cloud hosted sites include ongoing support, uptime monitoring, and platform updates. Downloaded sites include 30 days of post-launch support for bug fixes. Managed Launch includes ongoing maintenance as part of the hosting agreement.
Still have questions?
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